This page is for reaching a person. If what you have is a product and a quantity, the quote form is the faster route — it asks for the things we would otherwise have to email you about.
Where to send what
| What you have | Where it goes |
|---|---|
| A product you want sourced or quoted | The quote form. It captures quantity, destination and target price in one pass, which is what decides whether we can help. |
| A question before you are ready to quote | Email [email protected]. Fees, scope, how we work, whether your category is one we cover. |
| An order already in progress | Reply on the existing email thread and keep the enquiry reference in the subject line, so it stays with the same person. |
| A privacy or data request | See our policies, which set out what we hold and how to ask for it. |
What to put in a first message
Most first emails take two or three rounds before anyone can say anything useful. These five lines usually collapse that into one reply:
- What the product is — a link, a photo or a competitor's listing beats a description. If you have a sample, say so.
- Quantity for the first order, and roughly what you expect to reorder. MOQ conversations go differently when the factory can see a second order.
- Where it is going — the destination country decides duty, certification and often the factory.
- Your target landed price, if you have one. A number we cannot hit is more useful than no number; it tells us immediately whether to look at a different specification.
- When you need it, and whether that date is fixed. Production and freight are both movable; a launch date usually is not.
If you are still working out what the landed cost should look like, the landed cost calculator publishes every rate it applies, so you can bring a number to the conversation rather than ask for one.
What happens after you write
We reply within one working day, and the reply is from a person who has read what you sent rather than an autoresponder. If your request is straightforward we come back with a plan: what it would cost, what the realistic minimum order is, how long it takes, and what our fee would be.
If it is not straightforward, we say that too. Some categories we do not cover, some quantities are below what any factory will run, and some target prices cannot be met at the specification described. Hearing that in the first reply is worth more than a polite quotation that quietly cannot be delivered.
